Rescheduling & Refund Policy

As drawn from the full Terms of Service ("Terms") 

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Rescheduling

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Sessions may be rescheduled at any time, provided it is more than 24 hours prior to the scheduled Session start time. If the request is made within 24 hours of the scheduled Session start time, rescheduling may be offered at the Mentor’s discretion. No-shows or same-day cancellations are not eligible for rescheduling unless the Mentor expressly agrees to reschedule at no additional charge. Each Session may only be rescheduled once unless otherwise agreed by the Mentor. Sessions must be rescheduled through the rescheduling option provided in the email confirmation of the Session, or as otherwise provided on the Services.

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Mentors who are unable to attend a scheduled Session must provide notice as soon as possible. If a Mentor reschedules a Session, your purchased Session will still be valid for the new date, and no further action is required. Another Degree reserves the right to suspend or remove Mentors who repeatedly cancel or reschedule Sessions without good reason.

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Another Degree is not responsible for cancellations or rescheduling due to a User’s or Mentor’s failure to maintain the necessary equipment, internet connection, or third-party accounts required to access the Services.

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Refunds

Unless stated otherwise in these Terms, all Session Fees are final and non-refundable. Refunds are permitted only in the following limited circumstances: (i) if a Mentor is unable to reschedule the Session within 30 days of the originally-scheduled Session date (provided the reschedule request complied with the ‘Rescheduling’ section of these Terms; or (ii) if the Mentor is no longer active on the Services due to voluntary removal or being removed from the Services by us.

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If a refund is approved under these circumstances, the Session Fee will be refunded to the same payment method used at the time of purchase. Associated service fees may be refunded only on a case-by-case basis. All refunds will be provided solely to the original payment method, and we are not responsible for issuing refunds to an alternative payment source.

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If we process a refund in error, we reserve the right to recharge the original method of payment, limited to the amount issued in error. We reserve the right to cancel any Session purchased through the Services, without notice, if: (i) the amount paid for a Session is incorrect; (ii) the Mentor is no longer available on the Services; or (iii) any other error has occurred, whether due to human error or transactional malfunction on the Services. If Another Degree exercises this right to cancel a Session, you will receive a refund of the full amount paid, including the Session Fee and any associated fees.

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Refunds provided under this Section are the sole and exclusive remedy available to Users in connection with canceled Sessions, rescheduling issues, or transactional errors.